SIGNATURE PROGRAM

Mastering the
Art and Science
of Critical Conversations

Transform Challenging Discussions into Catalysts
for Growth and Innovation

Program Overview:

Are you ready to stop dreading critical conversations and start leveraging them for strategic advantage? This program equips you with advanced frameworks, techniques, and practical strategies to tackle high-stakes discussions head-on. Building upon the foundational concepts of our acclaimed Generative Listening program (though designed as a powerful stand-alone experience), this workshop empowers you to navigate performance reviews, conflict resolution, and team dynamics with confidence and clarity.

Why Critical Conversations Matter:

Leaders face critical conversations daily. Missed opportunities, unresolved issues, and damaged relationships often stem from a lack of effective communication tools. This program is essential for established and advancing leaders who want to proactively address challenges, deliver and receive impactful feedback, foster accountability and trust, resolve conflict constructively, and drive positive change within their teams.

Program Benefits

Through this highly interactive experience, you will learn to:

Decipher Conversation Types: Recognize and adapt to various conversation forms, from delivering crucial feedback to resolving complex conflicts.

Craft Safe Spaces:

Learn to establish environments conducive to open communication, fostering trust and psychological safety.

Master Powerful Techniques: Utilize proven strategies like "love punches," appreciative inquiry, and intention-based communication to maximize impact.

Sharpen Your Skills:

Engage in real-world scenario role-plays and receive personalized feedback to refine your communication approach.

Prioritize Impactful Dialogues: Identify and focus on conversations that yield the greatest benefit for your team and organization.

Increased Productivity:

Clear, effective communication minimizes misunderstandings and streamlines workflows.

Improved Team Morale: Constructive conversations build trust and foster a positive work environment.

Enhanced Conflict Resolution: Leaders who master critical conversations can resolve disputes quickly and effectively.

Stronger Client Relationships: Clear and empathetic communication builds trust and loyalty with clients and partners.

Strategic Alignment:

Effective communication ensures that everyone is on the same page, driving organizational goals forward.

Reduced Turnover:

Employees who feel heard and understood are more likely to stay with the organization.

Burt DeMarche

President,

Laurel Rock

I learned how to communicate with intention and clarity, impacting both my personal and professional relationships

Amanda Roman

COO,

CEG Assessments

The role-playing is invaluable; it doesn't just stay in theory land—you learn how to implement these skills effectively

Jessica Rich

co-CEO,

The Walker Group

This workshop will fundamentally change how I approach every conversation

Mark Duclos

SIOR, President, Sentry Commercial

The focus on intentional listening and condensing conversations was particularly helpful.

Jaclyn Martorelli

VP Finance

Turnkey Processing

This program is unique. Getting feedback from peers and the facilitator during real-world practice was incredibly empowering

Program Options

Half-Day Intensive Workshop
Fast-Track Your
Communication Impact

Designed for 10-15 leaders seeking immediate, practical skills, this three-hour program delivers a concentrated dose of essential communication techniques.

Equip yourself and your team to engage more effectively as communicators and leaders, quickly.
Ideal for busy professionals needing to improve their abilities efficiently.
Delivered in-person or virtually, offering flexibility for your team.
Includes a robust curriculum and toolkit, ensuring lasting value beyond the workshop.

Fee: $5000.00

Request Booking Info

Six-Week Immersive Experience
Transform Your Team's Communication Culture

For teams committed to deeper integration, practice, and lasting transformation. Ideal for organizations aiming to establish a new, shared standard of communication.

Six 90-minute workshops, delivered in-person or virtually, provide consistent reinforcement.
Facilitates behavioral change and skill mastery through ongoing practice and feedback.
Includes a robust curriculum and toolkit
The included communications field guide is unique to each client, and specifies the new standard of communication the team is working to demonstrate.

Fee: $10,000.00